4th Annual Customer Experience | 20th - 21st July 2022 | Hybrid Conference | JW Marriott Hotel Kuala Lumpur, Malaysia

OVERVIEW

It’s no surprise that customer experience is the number one priority. A Walker study found that at the end of 2020, customer experience overtook price and product as the key brand differentiator. However, according to a Forrester Consulting study, despite customer experience becoming more imperative for competitive differentiation, organizations often fail in exceeding customer expectations.

Gartner estimates that by 2022, 60% of large organizations will extend their CX technology and process goals by tying together disparate systems in a holistic approach focused on customer needs. Additionally, according to Hubtype, $641B will be spent on CX technologies in 2022. Automation, contact center technology, proactive service and customer service analytics have become investment priorities for customer support and service (CSS) leaders.

SILVER SPONSOR

Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage’s Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems.Vonage’s fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity. Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout the United States, Europe, Israel, and Asia.

EXHIBITOR

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX in a single integrated platform to transform and democratize customer experiences across industries.

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