Chatbots & Digital Customer Experience Senate | 21st-22nd June 2021 | Virtual Conference


In today’s era of customer centricity, the strategy to move the needle on digital CX is accelerating at a groundbreaking rate. In a customer’s everyday life they use digital platforms that provide great experiences, whether it is Siri in iPhones, recommendation engines on Amazon, facial recognition on apps like Facebook or chatbot for personalized retail experience by H&M. This “consumerization” of strategic advances has heightened the level of customer expectations.