Chatbots easily store customer data as per request which can be easily retrieved to make an advanced analysis. Furthermore, artificial Intelligence helps to automate data collection and performs both predictive and descriptive analysis to get proper right solutions to the queries. An AI-powered chatbot is now capable of delivering a personalized experience to clients and customers. What’s more, companies have started working on personalized user-experience by leveraging so-called conversational chatbots. This technology is happening because Natural Language Processing now is where it needs to be and some companies has explored it seriously.