CX Summit | 9th-10th November 2022 | Sydney Masonic Centre, Australia

OVERVIEW

Building a customer-centric company is the true game-changer for businesses. Hubtype estimates by the end of 2022 global CX technology spending is set to reach $641B, and a huge 87% of business leaders now define CX as their leading growth engine. Genesys Report found that 69% of Australians believe a company is only as good as its customer service. However, according to Acquia’s survey, almost three quarters of Australians feel they are treated as generic customers, not as individuals with their own preferences and needs, when they engage with brands online.

Higher Logic research found that 62% of Australian consumers demand a speedy experience from a brand. Additionally, according to Genesys’ research, 48% of Australians interact with customer service teams at least once per month, and 29% do every week. In 2022, the driver for innovation will be emerging technology to leap from digital sameness to human-centered technology transformations. Automation, contact center technology, proactive service and customer service analytics have become investment priorities for customer support and service (CSS) leaders.

SILVER SPONSOR

Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage’s Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage’s fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity. Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout the United States, Europe, Israel, and Asia.

EXHIBITOR

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX in a single integrated platform to transform and democratize customer experiences across industries.
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