According to recent market research, the APAC Shared Services Helpdesk market is experiencing significant growth, with major contributors like India, China, Japan, and Australia showing high adoption rates, with projected CAGRs ranging from 24% to 27% across different countries within the region. Key factors driving this growth include increasing digitalization, cost optimization, and a growing demand for efficient customer support services.

Surveys indicate that over 70% of multinational companies in the region have either implemented or are planning to adopt shared services models. Through the effective implementation of shared services helpdesks, businesses have been able to centralize and standardize processes, ensuring consistency and compliance leading to reported cost savings of 20-30% in various support functions. Moreover, the Asia Pacific region now accounts for nearly 40% of the global shared services market, underscoring its emergence as a key driver in the evolution of operational efficiency and business transformation worldwide. Many companies have chosen low-cost countries like India, Malaysia, China and the Philippines in the past, as they typically meet their economic, geopolitical and workforce objectives. These locations continue to be popular; however, we are seeing secondary cities in China and India emerging as shared services locations. Countries like Singapore also remain popular for providing shared services for highly specialized functions.

By fostering a collaborative atmosphere, the Shared Services Summit by Trueventus aims to create a forum for knowledge exchange and networking among professionals dedicated to optimizing service delivery and achieving strategic alignment. Join us and delve into a wide range of topics—from best practices in consolidating financial, HR, IT, and procurement services, to the integration of digital tools that enhance service delivery and foster greater collaboration.